Frequently asked questions

Everything you need to know about OTTO and how it supports NHS organisations

Our technology

: OTTO uses AI voice technology to hold natural conversations with patients over the telephone, supporting NHS appointment booking and automated patient communication. It can contact thousands of patients simultaneously to offer appointment slots, confirm bookings, reschedule appointments or fill cancelled slots at short notice. All interactions are recorded and managed within the platform, with human oversight at every stage.
: OTTO can make thousands of calls a day and fill more than 600 appointment slots in just four hours per department. This allows administration teams to fill an entire week of clinic capacity in a single day, significantly reducing NHS waiting lists.
: OTTO uses AI voice technology to call and interact with patients, but it forms part of a wider digital platform designed to support appointment management and patient communication. It integrates with existing systems and works alongside booking teams to automate high-volume administrative tasks.

: Yes. OTTO is designed to be accessible for patients of all ages and levels of digital confidence. Because it works through a standard telephone call, patients do not need smartphones, apps or technical knowledge to use the service.
: Patients are clearly informed that they are interacting with an automated system and always have the option to speak to a human member of staff if needed.
: Yes. OTTO supports multiple languages, helping healthcare providers communicate more effectively with diverse patient populations.
: Patient data is handled in line with UK data protection legislation and NHS information governance standards. OTTO uses secure systems and audited processes to ensure patient information is always protected.

: Yes. OTTO integrates with hospital systems such as PAS and EPR platforms so appointment data and waiting lists remain synchronised.
: OTTO can be configured to reflect service pathways, appointment rules, access policies and clinical priorities.
: OTTO can typically be deployed quickly because it integrates with existing NHS workflows and systems.
: OTTO has been shown to reduce cancelled and missed appointments by almost half.
: AI systems like OTTO automate contacting patients and filling cancellations so clinics can optimise schedules.
: OTTO automates repetitive administrative tasks so booking teams can focus on complex patient needs.
: OTUA operates governance and security frameworks including ISO certifications and Cyber Essentials Plus.
: You can book a demonstration with our team to explore how OTTO could support your organisation. Simply use the button at the top of this page.

Book a demonstration with our team to explore how OTTO could support your organisation.