phone assistant OTTO is a voice led omnichannel solution that can engage with a patient on their preferred communication channel (voice or text)
OTTO holds the patient’s hand through the clerical pathway, from GP visit to discharge. OTTO reduces the partial booking time to 3 weeks
24/7 Cancel &
Reschedule service
Patients can access appointment rescheduling services round the clock, eliminating the need to wait for traditional office hours to make changes to their appointments
Fully booked schedule
Reduces overhead costs associated with manual appointment rescheduling processes, leading to potential cost savings for the NHS and enabling more efficient allocation of resources to frontline healthcare services
Automate Appointment & Cancelled Slots Booking
Provide a dedicated phone number for patients to call to cancel/reschedule appointments. Automatically contact patients to backfill available slots due to cancelation rescheduling
Telephone lead solution
Offers scalability to accommodate varying call volumes and rescheduling requests, ensuring efficient handling of patient inquiries without overwhelming the healthcare system
OTUA is not just a telephone service; it is a voice-led communication platform with a multi-channel approach. It aims to engage with patients in the way they prefer, whether that's through phone calls, text messages, letters, emails, or apps.
Yes, OTUA is customisable to suit the specific needs of any department. It has the capability to understand pain points and adapt its functionalities accordingly.
Users will have the ability to customise OTTO's language or accent according to their preferences.
OTTO works efficiently and is available to patients 24/7, 365 days a year. Booking coordinators can set tasks for OTTO at any time of the day or night, ensuring responsiveness and flexibility.
TESTIMONIALS