Introducing OTTO
OTTO is an automated AI assistant for healthcare appointment management, designed to make booking hospital appointments simple and accessible for everyone.
The technology enhances patient choice, helps to tackle long waiting lists faster and saves the NHS valuable time, money and resources that can be reinvested into frontline care.
OTTO serves patients 24/7, working seamlessly alongside NHS booking teams
Supports automated patient management by digitalising repeatable and high-volume administrative tasks.
Uses an intuitive AI telephone system to call and interact with thousands of patients simultaneously
Offers convenient appointment slots to priority cases and backfills cancellations at short notice.
Five times more efficient than a human operator
The OTTO approach is proven to dramatically reduce the number of both cancelled and missed (did not attend, or DNA) appointments. This enables clinical time to be optimised, reversing reliance on slow, inconsistent and inflexible letter-based communication and ensuring more time is dedicated to patient care.
Major benefits for the NHS
The NHS has identified artificial intelligence as one of the five transformative technologies that will underpin the next decade of healthcare and play a major role in the NHS digital strategy.
OTTO supports digital transformation in the NHS by automating patient communication and appointment management tasks, helping organisations make better use of clinical capacity.
Human oversight is built into every stage. You remain fully in control, with the ability to activate, update or deactivate calling programmes as you wish.
With our technology, you can:
- Interact with thousands of patients daily
- Fill more than 600 appointment slots in only four hours per department
- Reduce DNAs and cancellations
- Fill cancelled/newly available slots quickly at short notice, by contacting priority patients
- Manage and monitor waiting lists more effectively
- Transition seamlessly to a partial booking system
- Implement your access policy and have a full audit trail
- Optimise clinical time by keeping clinics fully booked
- Reduce waiting lists more quickly
Enhancing patient choice and productivity
OTTO creates live and interactive conversations so humanlike that many patients think they’re talking to a real person.
It improves patient communication and allows people to manage their hospital appointments quickly and easily.
Patients get:
- The ability to book and rebook appointments 24/7 at their convenience, using just a telephone and with no technical knowledge needed.
- Greater choice and control over appointment times
- Dialogue in multiple languages
- Clear, tailored appointment instructions confirming when and where to go
- SMS appointment reminders
- Opportunity to speak to a human member of staff if needed
Frequently asked questions
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OTTO uses AI voice technology to hold natural conversations with patients over the telephone, supporting NHS appointment booking and automated patient communication. It can contact thousands of patients simultaneously to offer appointment slots, confirm bookings, reschedule appointments or fill cancelled slots at short notice. All interactions are recorded and managed within the platform, with human oversight at every stage.
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OTTO can make thousands of calls a day and fill more than 600 appointment slots in just four hours per department. This allows administration teams to fill an entire week of clinic capacity in a single day, significantly reducing NHS waiting lists.
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OTTO uses AI voice technology to call and interact with patients, but it forms part of a wider digital platform designed to support appointment management and patient communication. It integrates with existing systems and works alongside booking teams to automate high-volume administrative tasks.
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Yes. OTTO is designed to be accessible for patients of all ages and levels of digital confidence. Because it works through a standard telephone call, patients do not need smartphones, apps or technical knowledge to use the service.
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OTTO supports digital transformation in the NHS by automating repetitive, high-volume tasks such as contacting patients to offer appointment slots or confirm bookings. This frees up booking teams to focus on more complex patient needs and service improvements.