Our technology

Introducing OTTO

OTTO is an automated AI assistant for healthcare appointment management, designed to make booking hospital appointments simple and accessible for everyone.

The technology enhances patient choice, helps to tackle long waiting lists faster and saves the NHS valuable time, money and resources that can be reinvested into frontline care.

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OTTO character

OTTO serves patients 24/7, working seamlessly alongside NHS booking teams

Supports automated patient management by digitalising repeatable and high-volume administrative tasks.
Uses an intuitive AI telephone system to call and interact with thousands of patients simultaneously.
Offers convenient appointment slots to priority cases and backfills cancellations at short notice.
5× more efficient than a human operator
The platform

Proven to dramatically reduce cancelled and missed appointments

Clinical time is optimised, reliance on slow, inconsistent letter-based communication is reversed, and more time is dedicated to patient care.

OTTO conversation flow OTTO bookings dashboard OTTO trust overview
For the NHS

Major benefits for the NHS

The NHS has identified artificial intelligence as one of the five transformative technologies that will underpin the next decade of healthcare. OTTO supports digital transformation by automating patient communication and appointment management, helping organisations make better use of clinical capacity.

Human oversight is built into every stage. You remain fully in control, with the ability to activate, update or deactivate calling programmes as you wish.

With our technology, you can:

  • ✓ Interact with thousands of patients daily
  • ✓ Fill more than 600 appointment slots in only four hours per department
  • ✓ Reduce DNAs and cancellations
  • ✓ Fill cancelled or newly available slots quickly, by contacting priority patients
  • ✓ Manage and monitor waiting lists more effectively
  • ✓ Transition seamlessly to a partial booking system
  • ✓ Implement your access policy with a full audit trail
  • ✓ Optimise clinical time by keeping clinics fully booked
  • ✓ Reduce waiting lists more quickly
For patients

Enhancing patient choice and productivity

OTTO creates live, interactive conversations so humanlike that many patients think they're talking to a real person. It improves patient communication and allows people to manage their hospital appointments quickly and easily.

Patients get:

✓ Book and rebook appointments 24/7, using just a telephone, with no technical knowledge needed
✓ Greater choice and control over appointment times
✓ Dialogue in multiple languages
✓ Clear, tailored appointment instructions confirming when and where to go
✓ SMS appointment reminders
✓ Opportunity to speak to a human member of staff if needed

See OTTO for yourself

Book a demo and watch OTTO fill appointment slots in real time. Questions first? Read the FAQ.

Book a demo