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Your ai
phone assistant

Automating the patient journey

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At OTUA, we use AI to empower patients to have greater control over their healthcare experience

Meet OTTO,
your ai phone assistant

otto

Hi, I’m OTTO your AI phone assistant

I have three products which function to address the pressures that both organisations and patients face on a daily basis

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Customisation

Visibility

Our three step solution

Booking Appointments

Booking Appointments

Rescheduling Appointments

Rescheduling Appointments

Waiting List Management

Waiting List Management

Check out OTTO’s
patient helping abilities

24/7 Cancel &
Reschedule service

Fully booked schedule

Automate Appointment & Cancelled Slots Booking

Telephone lead solution

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Meeting the demands faced by the NHS

OTUA relieves the pressures that we know the NHS are facing on a daily basis by focusing on productive and efficient communication between a healthcare organisation and its patients

£ 1b

is the estimated annual cost of patients failing to attend appointments to the NHS

27%

of patients reported delays in receiving appointment letters and were unable to change appointments

requires all NHS Trusts to communicate with waitlist patients every 12 weeks who have had no contact with the hospital

75%

of inbound calls are manually forwarded by the hospital operator

TESTIMONIALS

What our clients and partners say about us

Many thanks to OTUA for their huge support to our Cardiology Team in getting OTTO, AI Booking Support, off the ground and continuing to work with our teams to develop this into a bespoke service for UHL. 

Whilst the increase in productivity and performance has been substantial the flexibility around booking for our patients was one of the key drivers for the implementation, and patient feedback has been extremely positive. 

Things have gone so well we are just  about to embark on a further roll out to a number of other specialities to support appointment bookings at the new East Midlands Planned Care Centre based at our Leicester General Site, and as Leicester is a super diverse city, with 59.1% of it's population being from an ethnic minority, we are excited around the option of multiple language support to commence in the next couple of months that OTTO can provide to ensure we meet equality and diversity commitment to our patient cohort.

Clare Rose

University Hospitals of Leicester NHS Trust