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Rescheduling Appointments

Reschedule appointments around the clock with our effective and efficient rescheduling service

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01

Set up OTTO on a dedicated number for rescheduling appointments. Your patients can call in 24/7 and OTTO will answer within 2 rings and help them reschedule on the same call.

02

OTTO has the ability to intelligently offer cancelled slots to the next patient on the waiting list. This ensures that there are no ‘Lost Slots’ irrespective of when a patient cancels.

03

OTTO’s automated inbound rescheduling reduces the load of telephone calls and enables your staff to focus on more patient facing tasks.

TESTIMONIALS

What our clients and partners say about us

Many thanks to OTUA for their huge support to our Cardiology Team in getting OTTO, AI Booking Support, off the ground and continuing to work with our teams to develop this into a bespoke service for UHL. 

Whilst the increase in productivity and performance has been substantial the flexibility around booking for our patients was one of the key drivers for the implementation, and patient feedback has been extremely positive. 

Things have gone so well we are just  about to embark on a further roll out to a number of other specialities to support appointment bookings at the new East Midlands Planned Care Centre based at our Leicester General Site, and as Leicester is a super diverse city, with 59.1% of it's population being from an ethnic minority, we are excited around the option of multiple language support to commence in the next couple of months that OTTO can provide to ensure we meet equality and diversity commitment to our patient cohort.

Clare Rose

University Hospitals of Leicester NHS Trust